The Occasionist GmbH
Address: Hardturmstrasse 134a, 8005 Zurich, Switzerland
We will make our best efforts to address and resolve any privacy-related issues or concerns you may have in a timely and satisfactory manner.
We are committed to protecting your privacy and ensuring transparency in the processing of your personal information. We appreciate your trust in The Occasionist and are here to assist you with any privacy-related matters.
We will also notify you via email and/or a prominent notice on our website prior to the changes taking effect, if required by applicable law or if the changes are material in nature.
The Occasionist's services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personal information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from Children without verification of parental consent, we take steps to remove that information from our servers.
Third-Party Links and Services
When you click on a third-party link or engage with a third-party service, please be aware that their privacy policies and terms of service will govern your interaction with them. We encourage you to read the privacy policies of these third parties to understand how they collect, use, and share your information.
The Occasionist may partner with third-party service providers to enhance our website's functionality, provide certain services, or integrate with other platforms. These third-party services may have access to your personal information as necessary to perform their functions on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We are not responsible for the privacy practices or the content of any third-party websites, applications, or services. We do not endorse or make any representations about them. Your interactions with third-party websites or services, including those that have a link on our website, are solely between you and the third party. We recommend that you review the privacy policies and terms of service of any third-party websites or services before providing them with your personal information.
The Occasionist takes the security of your personal information seriously and implements appropriate technical and organizational measures to protect it against unauthorized access, loss, misuse, or alteration. We have implemented security measures designed to maintain the confidentiality, integrity, and availability of your data.
Some of the security measures we have in place include:
1. Secure Communication: We use encryption protocols, such as Secure Sockets Layer (SSL) and Transport Layer Security (TLS), to ensure secure communication between your browser and our website.
4. Regular Monitoring: We continuously monitor our systems for potential vulnerabilities and threats to ensure the ongoing security of your information. We promptly investigate and respond to any security incidents or breaches that may occur.
5. Data Backup: We regularly back up your data to prevent data loss in the event of system failures or other incidents. Our backup procedures are designed to ensure the integrity and availability of your information.
While we strive to implement and maintain robust security measures, please note that no method of transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.
It is important to note that you also play a crucial role in maintaining the security of your personal information. We recommend that you use strong and unique passwords for your accounts, keep your login credentials confidential, and exercise caution when sharing any sensitive information online.
If you become aware of any unauthorized access to your personal information or any other security incidents, please notify us immediately so that we can take appropriate actions to address the situation.
We are committed to regularly reviewing and enhancing our security measures to ensure the ongoing protection of your personal information.
User Rights and Choices
The Occasionist respects your privacy rights and provides you with certain choices regarding the collection, use, and disclosure of your personal information. We strive to be transparent about how we handle your data and offer you the following rights and options:
2. Data Portability: Upon request, we can provide you with a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible.
3. Opt-Out: You have the option to unsubscribe from our marketing communications at any time. You can do this by following the instructions provided in the communication or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your account or transactions with us.
4. Cookie Preferences: You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies, including blocking or deleting them. Please note that if you disable or delete certain cookies, some features of our website may not function properly.
5. Do Not Track Signals: Some web browsers and devices may transmit "Do Not Track" signals. We currently do not respond to Do Not Track signals or other similar mechanisms.
6. Consent Withdrawal: If you have provided your consent for the processing of your personal information, you have the right to withdraw your consent at any time. Please note that the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
7. Deletion of Data: You can request the deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or if you have withdrawn your consent. However, please note that we may need to retain certain information for legal or legitimate business purposes, such as complying with legal obligations or resolving disputes.
Please note that some of these rights may be subject to legal limitations or exceptions. We may also require additional information from you to verify your identity and process your request.
We are committed to safeguarding your privacy and ensuring that you have control over your personal information. We take reasonable steps to fulfill your requests and respect your choices. However, please understand that we may not be able to accommodate all requests, especially those that would interfere with our legal obligations or legitimate business interests.
Cookies and Tracking Technologies
Cookies are small text files that are placed on your device when you visit our website. They help us remember your preferences, improve website performance, and provide relevant content. Some cookies are essential for the functioning of the website, while others are used for statistical or marketing purposes.
We may use both session cookies and persistent cookies. Session cookies are temporary and are automatically deleted when you close your browser, while persistent cookies remain on your device for a longer period or until you delete them. We may also use third-party cookies, which are cookies placed by third-party service providers.
In addition to cookies, we may use web beacons (also known as pixel tags or clear GIFs) and other similar technologies. These are small, transparent images that allow us to track user activities on our website and gather certain information about usage patterns.
We may share your personal information in the following circumstances:
Service Providers: We may engage trusted third-party service providers to perform various services on our behalf, such as website hosting, data analysis, payment processing, customer support, travel services, and marketing activities. These service providers are authorized to access and process your personal information only as necessary to provide services to us and are obligated to maintain the confidentiality and security of your information.
Legal Requirements: We may disclose your personal information if required to do so by law, regulation, or legal process. We may also disclose your information in response to a valid subpoena, court order, or governmental request. Additionally, we may disclose your information to protect and defend the rights, property, or safety of The Occasionist, our customers, or others.
With Your Consent: We may share your personal information with third parties if we have obtained your consent to do so.
We will take appropriate measures to ensure that any third parties with whom we share your personal information are bound by confidentiality and data protection obligations consistent with applicable laws and regulations.
Please note that we do not sell or rent your personal information to third parties for marketing purposes.
Generally, we will retain your personal information for the duration of our relationship with you and as long as necessary to provide our services, fulfill bookings, handle inquiries, and maintain accurate business records. We may also retain certain information for legitimate business purposes, such as resolving disputes, enforcing our agreements, and complying with legal obligations.
If you have provided your consent for marketing purposes, we will retain your information until you withdraw your consent or opt-out of receiving marketing communications from us.
Once the retention period expires, we will securely delete or anonymize your personal information in a manner that ensures its permanent deletion or irreversibility.
Please note that even after your personal information is deleted, residual copies may remain in our backup systems or archives for a limited period of time if required for legal, regulatory, or legitimate business purposes.
We strive to only retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. We regularly review our data retention practices to ensure that we do not retain your information for longer than necessary.
Use of Information
We may use the information collected from you for various purposes, including but not limited to:
a) Providing and Improving Services: We use the information to deliver our services, fulfill your travel bookings, and ensure a personalized experience tailored to your preferences. This includes assisting with trip planning, coordinating accommodations and transportation, and providing recommendations based on your interests and travel history. We continuously strive to improve our services and may use the information to enhance our offerings, develop new features, and optimize the user experience.
b) Communication and Support: We may use your information to communicate with you regarding your trips, bookings, and other service-related matters. This includes sending booking confirmations, trip updates, and responding to your inquiries or requests for assistance. We may also use your information to provide customer support, address any concerns or issues, and gather feedback to improve our services.
c) Personalization and Marketing: We may use the information to personalize your experience, including tailoring our recommendations, offers, and promotional materials based on your preferences, interests, and travel history. This may involve analyzing your usage patterns, browsing behavior, and demographic information to provide relevant content and targeted advertising. You have the option to opt-out of receiving marketing communications as described in the "Your Rights and Choices" section.
d) Analytics and Research: We may use aggregated and anonymized information for analytics, research, and statistical purposes. This helps us understand user behavior, trends, and preferences to improve our services, develop new features, and make informed business decisions. We may also share anonymized data with third parties for market research or industry analysis purposes.
e) Legal Compliance and Protection: We may use the information to comply with applicable laws, regulations, or legal processes. This includes responding to lawful requests, enforcing our rights, protecting the safety and security of our users and clients, and preventing fraud or illegal activities. We may also disclose information to regulatory authorities or law enforcement agencies as required or permitted by law.
We collect various types of information from different sources to provide and improve our services, as well as to ensure a personalized and enhanced service and user experience. The types of information we collect may include:
a) Personal Information: When you interact with our website or engage with our services, we may collect personal information that can be used to identify you, such as your name, email address, phone number, postal address, and other relevant contact details. We may also collect additional information provided by you voluntarily, such as preferences, interests, or demographic information, that helps us tailor our services to your needs.
b) Service-related Information: In order to deliver our services effectively, we may collect information related to your travel preferences, trip history, booking details, and other information relevant to the planning and coordination of your trips. This may include information obtained through surveys, questionnaires, or other communication channels.
c) Website Usage Information: When you visit our website, we may collect certain information about your browsing behavior and interaction with the site. This may include your IP address, device information, browser type, referring URLs, pages visited, and other analytics data. We use this information to analyze website performance, improve user experience, and enhance the functionality of our website.
e) Information from Third Parties: We may receive information about you from third-party sources, such as travel agencies or other service providers, to facilitate the provision of our services. We ensure that any information received from third parties is obtained in accordance with applicable privacy laws and regulations.
We take appropriate measures to ensure the confidentiality and security of the information we collect, and we do not sell or rent your personal information to third parties for marketing purposes.
We understand the importance of maintaining the privacy of your personal data and are dedicated to ensuring that it remains secure. We strive to be transparent about our data practices and provide you with clear information on how your personal information is handled.